The CRM Java Architecture and Framework group provides other subsystems the architecture and the support to develop a fully integrated CRM approach for Lloyds TSB, and provides the connectivity to the back end (CICS) for any type of client (DCOM-ASP, sockets) through XML messaging.

The framework consists of a Java Facade to connect any client to a Forte middletier implementing the business logic; the middletier uses for persistence both Oracle and a CICS mainframe through MQ-Series. Chordiant provides the Forte middletier and connectivity to MQSeries.

Health providers connect through a browser to the EBCBS portal, manage their patients in the waiting room, submit claims to the insurance company, and receive notification of claim approval.

The front end makes heavy use of Javascript to process locally data. The back end processes requests through Servlets and JSP, and uses a EJB-based API for business logic and storage in an Oracle database, and through MQSeries to a IBM mainframe using XML messaging.

MarketMakers is a Business-to-Business Services Exchange for marketing professionals. Service Matching is a market for buying and selling marketing creative resources like copywriters, graphics designers, advertising consultants and other talent.

Given several training courses for the consultants of ABCom and Metlife, during weekends and bench period.

The system collects toll information from lanes and conveys them in a central database. Batch processes are run to build billing information. A CSR Forte Client allows the CSR to open/maintain accounts, review toll history and financial history etc. A Web Client allows the user to access a subset of the CSR functionality. An IVR (Interactive Voice Response) performs a smaller subset of functions.

Implement Web interface (client and server side) using HTML/Javascript/Forte WebEnterprise, for a total of some 25 use-cases implemented.

Analysis and test of a Java Servlet and IIOP based interface to the server.

Writing documentation and specifications interacting with business analysts.

Design of a Framework to cache static/semistatic data, client and server side.

Review the pre-existing architecture - from the application layer to the database layer - to improve speed, code reusability and OO design. Issuing of architectural recommendations for the overall project.

Maintenance of the C++ code to interface the Forte services with the IVR.

System maintenance (partitioning e/fscripts, deployment of application, VMS scripts, Netscape Server configuration). Stress test on the system using Microsoft WebStress tool. Assistance on the production site.

The project gave to the candidate excellent experience in: architectural design and development of client and server-side multi-tier applications, Forte system administration, performance tuning and testing of a Web application; design of HTML pages and Javascript, Java-IIOP communication.

Tools used: Forte WebEnterprise, FrontPage, and Access. Operating Systems: Unix, VMS and Windows NT.

Framework of Forte and Java classes to build call service centers support software. The application consists of a Forte Client, a Java Framework to build client applications and a Forte Server Framework to build services; plus Java tools to build Java/Forte classes including metainformation to implement database serialisation; and a Forte Workflow editor.

Helping customers through the Forte and Java Framework customisation process and providing support in installation on Unix servers and troubleshooting.

System administration in the development environment and elaboration of many Perl scripts to support development and distribution.

The project gave to the candidate exposure to Bean development in Visual Age, system administration on Unix systems, Forte system administration on Unix servers, Perl programming.

Tools used: IBM VisualAge for Java, Forte, and Perl

Distributed Java application to monitor the position of trailers in a yard through RF tag readers, display the state of the yard on a GUI and assign task to dock workers and hostlers, which will interact with the system via mobile terminals

Designed the object model with Rational Rose, coded the database access layer using reflection mechanisms to dynamically generate SQL code; designed and implemented part of the GUI, implemented and tested all the mobile terminals and RF readers management code (with remote event notification), implemented drivers to interact with physical units of different vendors, connected either through network mapping or serial port. Written a subsystem in Java to generate HTML reports from the database.

Study of a way to exchange data in EDI format with other vendors.

The project gave to the candidate excellent experience in: building a framework to implement database access, good experience in object modelling with Rational Rose, Java advanced programming, network communication, multithreaded programming, distributed computing over RMI, event notification, AWT GUI, BSC protocol and VT220 emulation, HTML, EDI.

Tools used: Visual Café, Visual SourceSafe, Rational Rose, RMI.

In depth training of IBC consultants on the following topics:

Analysis and development of a huge (around 80 tables and 20 forms) database application for the Italian Army on Novell Network using OO language Gupta SQLWindows. The principal effort has been in designing a whole set of classes (forms, combo & popuplists, tables, textboxes…) to enhance the GUI capabilities of SQLWindows and link data widgets to database tables.

With the same tools and responsibilities, for the Public Administration of the Region Valle d’Aosta I developed an application to classify the environmental and historical patrimony of the Region.

Analysis with the client, design and development of the database, development of the business logic and GUI interface.

For an Italian Manufacturer of products for Industry Automation I developed a portion of a CAD package to visually design Man/Machine interfaces on intelligent terminals for PLC.

Tools used: Delphi

For an Italian Industry Automation firm I developed in PLC OMRON code a program to automate a robot transporting tile pallets, and designed for a C interpreter built into a PLC network supervisor for a simulation of the plant.

Tools used: SuperFlash, C language

Many small-medium size applications and tools written with Delphi 1.0 and 2.0, dealing with: TAPI, graphic displaying, CAD, simulation of circuits.

Tools used: Delphi, Object Pascal.

Analysis and development of an accounting application for the FAO field projects in Africa using Excel 3.0 Macro Language. The principal effort has been to implement relational access to tables in an environment like Excel, which (at that time) was flat-file, and to provide good GUI.

Analysis with the client, design and development of the tables, development of the business logic and GUI interface.

Analysis and development of a huge database application for administrative purposes for a training Center operating in most African Countries using DBIV database under DOS. The main effort has been to perform the analysis with a customer working in 11 different countries with different policies according to the country, and provide a sufficiently general approach to management so that all national offices could profit of it; providing good GUI under DOS was also a big effort.

I travelled to 6 different countries (Chad, Ivory Coast, Kenya, Rwanda, Burundi, and Cameroon) to customise the application and train the personnel.

Analysis with the client, design and development of the tables, development of the business logic and GUI interface, training.

Team development in C code of a switching exchange for wide band signals, on VAX/Ultrix. The project would continue a preceding project by Italtel, meant for a voice standard, and customise it for a new hardware platform.

Analysis of the C source code (mostly macros), of structure of messages to be sent to the matrix device driver, redefinition of new set of messages, implementation of new functionality.

Environment
Operating System: VAX Ultrix

Training on telecommunication and computer science issues, project of a metropolitan fiber optic network, specialisation in LAN traffic analysis